Shipping & Returns

Payment Methods
We accept Visa, MasterCard, and American Express for online orders. If you are new to ordering online, we encourage you to read our privacy page. You can order online with the utmost confidence that your credit information will be kept safe and secure. Your account will not be charged until your order is shipped.

Sales Tax
Sales tax is charged on all orders shipped to a Kentucky address.

APO/FPO Addresses
All shipments to APO/FPO address are sent via First Class Mail to military distribution centers in the U.S., at which time the military service assumes responsibility for shipping. Please allow 6-8 weeks for delivery.

Please enter the APO/FPO address in the relevant fields as well as in the “Add comments about your order” field. This will ensure that the order gets to the right Hpnotiq customer.

International Addresses 
International shipping rates are calculated by FedEx. 

Shipping Policy You pay only one shipping & handling charge based on the total value of your order. This charge will automatically be calculated for you at checkout.

Shipping Options
We offer FedEx Ground shipping. Express shipping is not yet available. All orders placed by 3:00 PM EST Monday through Friday will ship the same day. Domestic orders will arrive in 2 – 5 business days.

Shipping to a different addressIf you wish to send your complete order to an address that is different than the billing address you provide us, simply enter the delivery address in the Ship To information page during checkout.

Special Instructions
During the final step in the checkout process, you can enter comments or special instructions to your order in the “Add comments about your order” field.

Back Orders
We do our very best to stock all of our items. However, sometimes things just sell too quickly or we can’t make enough in time. We will ship all back orders that become available within 30 days of the original order date. If the item is discontinued or does not become available again within 30 days, we will cancel the order and let you know. Back orders are not billed until they ship.

Undeliverable Packages
Sometimes, due to an entry error or incorrect address format, packages come back to us as undeliverable. When a carrier returns an undeliverable package to us, you will be credited the full amount of the purchase, including shipping charges.

If you have not received your order or a confirmation of its return or refund, please contact customer service at blue@hpnotiq.com .

Damaged Goods
If an item reaches you in damaged condition, save the shipping carton and notify HPNOTIQ (blue@hpnotiq.com ) at once. Please do not return damaged or broken merchandise to us unless you receive our instructions to do so. This is necessary so that you do not lose your right to file a claim. All claims for damaged goods must be made with the carrier within 10 days of the invoice date.

How to Return Merchandise
You may return items within 30 days of delivery for a full refund if merchandise is unused. We will also pay the return shipping cost if the return is a result of our error.

To return an item to our store we encourage you to re-use your original shipping carton. Please circle the item(s) that you are returning on the packing slip or invoice, note the reason for your return, note if you would like to exchange the item(s) or return for a credit, and enclose the slip in the shipping carton. If you do not have your packing slip, please include a separate piece of paper containing your printed name and address, the order number, and the reason for the return or exchange. Wrap the package securely and send it to the following address:

HPNOTIQ/ Web Store
C/O Fulfillment Concepts, Inc.
2200 Ampere Drive
Louisville, KY 40299
(502) 266-5555

NOTE: The method of refund will be determined by the original method of payment.

If you have any questions or concerns please feel free to contact our Internet Customer Service Department at blue@hpnotiq.com.

Privacy Notice

Your Privacy is Important to Us

We know that Hpnotiq customers are Web savvy. We also know that you can spot a marketing ploy when you see one and that you’re leery of Web sites that ask for personal information. You don’t want your name and e-mail address to end up on countless mailing lists.

The people at Hpnotiq won’t do that to you.

We respect your privacy. We know you’re surfing the net to have a good time, to learn a little bit, and to find good deals on great on-line merchandise. Read on to find out more.

Your privacy is important to Heaven Hill Distilleries and its affiliates (“Hpnotiq”). This statement describes the information gathering and dissemination practices for hpnotiq.com, including the types of information we collect and how we may use that information. In general, all the information we get about you is what we specifically requested from you. We don’t trick you in any way or collect any information about you that you didn’t provide us. We do not knowingly collect any information from users who are under the legal drinking age and/or are denied entrance to hpnotiq.com. Hpnotiq collects your name, e-mail address, etc. if you choose to submit that information to us in one of our interactive features. However, while in the Boutiq and using My Hpnotiq we will request information that is necessary to process your

Conditions of Use

By browsing and using hpnotiq.com you are agreeing to be bound by the Terms and Conditions of Use set forth below. Heaven Hill Distilleries may revise the Terms and Conditions from time to time. It is your responsibility to review the Terms and Conditions each time hpnotiq.com is accessed.

Hpnotiq.com is maintained by Heaven Hill Distilleries and its web agent for personal use in countries and other territories where the consumption of alcoholic beverages is lawful, of persons who are lawfully permitted to consume alcoholic beverages (21 years of age for United States residents and 18 years of age for residents of the United Kingdom).

Please exit hpnotiq.com immediately if you do not accept the Terms and Conditions, are not of a legal age for consuming alcoholic beverages in the country or other territory in which you are resident, or reside in a country or other territory where use of hpnotiq.com or alcoholic beverages are not permitted.

The content of hpnotiq.com, including but not limited to trademarks, designs, logos, text, images, and video materials (“Hpnotiq Material”), is the property of Heaven Hill Distilleries unless otherwise noted. Hpnotiq Material is protected under United States law and international treaties throughout the world. Copyright, trade marks or other notices indicating proprietary rights may not be removed from Hpnotiq Material. The previously mentioned materials may not be used, altered in any manner or used for commercial purpose without prior written consent from Heaven Hill Distilleries.

You may print or have printed any downloadable material contained on Hpnotiq.com provided the above conditions for Hpnotiq Material are met, you reside in a country or territory where the consumption of alcoholic beverages is permitted, and you are of legal age to consume alcoholic beverages in said country.

Except with respect to the limited permission granted upon qualifications stated in the previous two paragraphs to download and print certain material from hpnotiq.com for non-commercial and personal use only, nothing contained on hpnotiq.com shall grant, whether by implication or otherwise, any license or right to use any of Heaven Hill Distilleries’ Hpnotiq Material. All rights remain the exclusive property of Heaven Hill Distilleries.

You agree to defend, indemnify, and hold harmless Heaven Hill Distilleries and its affiliates from and against any claim or demand made by any third party, and all associated liabilities, damages, costs and expenses (including but not limited to reasonable attorney’s fees) arising out of or relating to your browsing or use of hpnotiq.com, content you transmit to hpnotiq.com, your violation of any rights of another, or your breach of the Terms and Conditions.

The Terms and Conditions shall be governed by and construed in accordance with the laws of the Commonwealth of Kentucky, United States. You irrevocably consent to the jurisdiction of the courts located in the Commonwealth of Kentucky, or wherever Heaven Hill Distilleries deems acceptable, for any action to arising from or relating to the Terms and Conditions or your browsing or use of hpnotiq.com.

Any communication or other content that you transmit to hpnotiq.com, whether by e-mail, posting, uploading, or otherwise, will be treated as non-confidential and non-proprietary. By transmitting content to hpnotiq.com, You automatically grant to Heaven Hill Distilleries a royalty-free, perpetual, irrevocable and non-exclusive license to use, reproduce, modify, publish, edit, translate, distribute, perform and display that content alone and as part of other works in any form, media, or technology whether now known or hereafter developed, and to sublicense such rights. You agree that Heaven Hill Distilleries and its affiliates are free to use any ideas, concepts, know-how, or techniques contained in any content that you transmit to hpnotiq.com for any purpose whatsoever, including but not limited to developing, manufacturing and marketing products, and that Heaven Hill Distilleries need not provide any compensation or acknowledgment to you in exchange for any such use. You agree not to transmit to hpnotiq.com any unlawful, threatening, libelous, defamatory, obscene, scandalous, pornographic, or profane content, or any other content that could constitute or encourage conduct that would violate any law. Heaven Hill Distilleries and its affiliates will fully cooperate with any law enforcement authorities or court order requesting or directing Heaven Hill Distilleries and its affiliates to disclose the identity of, help identify, or locate anyone transmitting any such content. Heaven Hill Distilleries and its affiliates do not pre-screen or monitor content transmitted to hpnotiq.com by third parties and are not responsible for screening or monitoring any such content. If notified, Heaven Hill Distilleries and its affiliates may investigate an allegation that content transmitted to hpnotiq.com is in violation of the Terms and Conditions and determine whether to have the communication removed from hpnotiq.com. However, Heaven Hill Distilleries and its affiliates are under no obligation to remove content transmitted by third parties from hpnotiq.com and assume no responsibility or liability arising from or relating to any such content, including but not limited to any error, defamation, libel, slander, omission, falsehood, obscenity, pornography, profanity, danger, or inaccuracy contained therein. Heaven Hill Distilleries and its affiliates assume no responsibility or liability for any actions or content transmitted by or between you or any third party within or outside of hpnotiq.com.

Your use of this site is at your sole risk and use of this site is “as is” and without warranties of any kind. Heaven Hill Distilleries reserves the right to restrict or terminate your access to any part or the entirety of hpnotiq.com, with or without notice.

Copyright 2004 Heaven Hill Distilleries. All rights reserved.

Drink Responsibly. An Exquisite Blend of Premium Vodka, Fine Cognac, and Natural Tropical Fruit Juices. HPNOTIQ®. Wingard Imports LTD., Bardstown, KY.

Think Wisely. Drink Wisely. A refreshing blend of natural exotic fruit juices, premium vodka, and a touch of Cognac. HPNOTIQ®. Wingard Imports LTD., Bardstown, KY 40004. 17% Alc./Vol.